• What should the client do when they lost their ATM card?

Contact BNCTL’s Call Centre or the branch office to block the PIN number of the lost ATM Card.

• How to block the lost card?

Contact BNCTL’s Call Center 333
BNCTL official will verify the account data
BNCTL official will block the PIN number of the lost ATM card based on the Client’s report.

• How to replace the lost ATM Card?

The Client should make a confirmation with BNCTL’s Agency or Branch Office
Bring a copy of electoral card/BI and a copy of the Account Booklet or the Client’s account number with BNCTL
Client will fill-up a form to replace it with new ATM Card
BNCTL official will de-activate the PIN number for the lost ATM Card
BNCTL official will continue to process the new ATM Card

• What is the cost to replace the lost ATM Card with a new card?

The cost to replace the lost ATM Card with the new Card is USD2.00
 
 

• What should the client do when their BNCTL ATM is blocked?

Client needs to make a confirmation with the Agency or Branch office to re-open the blocked PIN for their BNCTL ATM Card.
Present or show a valid original identity card.

• When would it be possible to use again their BNCTL ATM Card?

BNCTL ATM Card can be used again after receiving the confirmation from an official from the BNCTL Branch Office

• What can be done in a situation where the BNCTL ATM Card is taken by the ATM machine?

Contact BNCTL’s Call Center Operator of Telemor (333) or directly visit BNCTL’s main office or a Branch Office to collect and hand over the referred ATM Card. Present or show a valid original identity card such as electoral card/BI/Passport.

• What can be done when the client forgot their BNCTL ATM Card PIN?

The client needs to report to the nearest BNCTL’s main office and sho a valid original identity card such as electoral card/BI/Passport, to allow BNCTL office at the main office or Branch office to change the PIN that the client had forgotten for the ATM Card.

• When can the client be able to use again their BNCTL ATM Card after it was blocked as they forgot the PIN?

The BNCTL ATM Card can be used after receiving a confirmation from BNCTL’s Main or Branch office.