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📢 Inform Parents/Representatives of Children who have opened a bank account "Ha'u Nia Futuru" and their children have reached the age of 17, it is mandatory to approach the Bank to open a "Matenek" Account or "Poupansa Privadu" account. Thus, you can transfer money from the "Ha'u Nia Futuru" account to the new account. Requirements are as follows: 📸 Current photograph of the child's half body in size 3x4 color, 1 hole or can be taken directly at the Bank. 🆔 Copy of at least two (2) identity cards, Electoral and BI or passport. 📚 Also carry the "My Future" Card. 🙏 Thank you for your cooperation. Sincerely, Managers

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When reaching out to BNCTL customer care, have your account information and inquiry details ready.
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ATM FAQs

  • What can you do if you lose your ATM card?

    To block the PIN number of the lost ATM card:

    Visit our nearest branch today! Visit us nearby

    Contact BNCTLs Call Center at 7431 0000

    How to block a lost card?

    A BNCTL official will verify the account data.

    The BNCTL official will block the lost ATM card based on the client's report.

    How to replace a lost ATM card?

    The client should confirm with BNCTL's agency or branch office.

    Bring a copy of the electoral card/ID and a copy of the Account Booklet or the client's account number.

    The client will fill out a form to replace the ATM card.

    A BNCTL official will deactivate the lost ATM card.

    A BNCTL official will process the new ATM card.

    What is the cost to replace a lost ATM card?

    The cost to replace a ATM card is USD 2.00.

  • What should the client do when their BNCTL ATM is blocked?

    Client needs to make a confirmation with the Agency or Branch office to re-open the blocked PIN for their BNCTL ATM Card.

    Present or show a valid original identity card.

    When would it be possible to use again their BNCTL ATM Card?

    BNCTL ATM Card can be used again after receiving the confirmation from an official from the BNCTL Branch Office.

  • What can be done when the BNCTL ATM Card is taken by the ATM machine?

    To collect the ATM Card

    Visit our nearest branch today!

    Present or show a valid original identity card such as electoral card/Bl/Passport.

  • What can be done when the client forgets their BNCTL ATM Card PIN?

    The client must visit the nearest BNCTL's main office and show a valid original identity document such as electoral card/BI or Passport, to allow a BNCTL official to issue a new CARD.

    When can the client use their BNCTL ATM Card again, after the CARD is changed?

    The BNCTL ATM Card can be used immediately after receiving the new CARD from the BNCTL official.

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